JOIN THE CLUB UK'S LARGEST LUXURY WATCH TREASURE HUNT

Returns & Refunds

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Why Buyers Love Us

Fantastic website for watch lovers! Richard contacted me straight after the draw and has planned delivery around my schedule. I bought 10 tickets and won an instant win so was awarded another 5 tickets then was lucky on the draw. Great feeling!

- Bill Jennings
LCP are very transparent and have an excellent easy to use website, the perfect place to try your luck at winning a luxury timepiece.

- William Adam
I just started playing this watch comp a few months ago, yesterday I finally got my first instant win which got me super excited! I love the fact that these comps have incredible winning odds. I will definitely keep playing and in hopes of bagging my first watch win!

- Nathan Sok
Rich was brilliant and patient with me…
Rich was brilliant and patient with me in sourcing my Rolex. He listened to my budget and watch preferences and delivered a brand new condition watch. 100% will be using Rich again, and also entering the competitions!

- Andrew Ferguson
I only discovered LCP Club a few weeks ago and have already won a competition for some Cartier sunglasses! Richard is a fantastic guy and an absolute pleasure to deal with. I look forward to entering many more draws in the future!

- Mark Breeze
Top lad to deal with , brilliant service
Well done Richard.

- Tim To
Great site! I’ve had multiple wins and it’s so easy to use!!

- Ben Beddoe
I can thoroughly recommend LCP as a trustworthy, honourable competition company offering amazing watches. I have previously won and Richard immediately contacted me to give me the great news. He dispatched my win immediately. His website is easy to use and the odds are great! please join in and who knows what you might win!

- Tim Crisp
Great process from start to finish
I found this website on social media and what attracted me was 3 things:
1/ great odds compared to the other competition sites so it makes it fun and extremely engaging,
2/ competition is very clear about deadlines and remaining tickets so it leaves no grey areas,
3/ they give some back to charity.
I, personally, won a prize on this website and I can honestly say the communication since winning has been amazing. I received a phone call almost immediately notifying that I had won and Richie was very clear to me about the process afterwards.
I seriously hope they continue to prosper.

- Huss Q
Absolutely fantastic..
Absolutely fantastic... Rich called me straight away to give me the good news!!! So helpful and sent the prizes out immediately... really top guy and nice fella as well...definitely my favourite raffle!!
Thanks Rich and the best of luck 👍🏻

- David Roberts
Saw LCP on Socials, thought I would try my luck. I bought one ticket not thinking I would really have a chance but I did and I won. Now all of my mates are going to enter in the future! The service is excellent, the watch was delivered in two days to my front door in Bristol. I can’t thank LCP enough for my Rolex ‘Wimbledon’.

- George Twose
Rolex Hulk Winner
Great site with great odds to win some very nice watches. I was lucky enough to win a Rolex Hulk and Rich was in touch straight away to congratulate me and sort delivery. One of the best sites around for watch comps

- Daniel Carter
Absolutely delighted getting my first win. What a top bloke Richard is. Great odds to get yourself a Rolex unfortunately I need the cash more

- Michael Gunn
Won the Omega SeaMaster on my third time entering 🙌
Have entered 3 times on the trot and went in on the third! Saw the low odds and tried my chances, and ended up winning the Omega SeaMaster!! Absolutely over the moon. Richard was professional from the beginning and the watch was delivered to be in a couple of days, haven’t taken it off since! Will be in the next one no doubt too

- Jordan Carson-Lee
Won one of the mini competitions
Won one of the mini competitions, and Richard was super quick to contact me! Great communication, awesome service, and a pleasure to work with. Looking forward to hopefully winning again in the future!

- Dallas Buckle
I won !
I won the £500 site credit yesterday and was immediately informed by Richard! Excellent service and a great competition site. I'd recommend the site . Best of luck to anyone who enters

- Tim Crisp

LCP Club Customers

Joshua | London | 2024